Case Study

Altruist

Change the economics of independent financial advice.

Financial advice is most valuable before you’re wealthy.

Financial advice is most valuable before you’re wealthy.

Unfortunately, the financial advice industry is largely designed to become economical after you are.

Registered Investment Advisors (RIAs) want to serve more people. But the custodians underneath their businesses, including Schwab and Fidelity, were built for another era. Paperwork. Fragmented systems. Even faxed signatures. Every hour spent administering accounts is an hour not spent advising clients.

The result is an ugly economic equation: when every client requires too much administrative labor, advisors are pushed toward fewer clients with more money.

Altruist was built to break that equation.

Founded in 2018 by former RIA Jason Wenk, Altruist created a modern custodian exclusively for independent advisors, digitizing everything from starting a firm to onboarding clients to managing their money. It grew quickly, becoming the third-largest custodian behind Schwab and Fidelity.

But as Altruist prepared for its next stage of growth, being a faster, more efficient custodian undersold what the company actually made possible. Ahead of their Series E raise, Altruist's CEO invited COLLINS to help him chart the companies future.

Our unlock came from looking at what advisors did with the time Altruist gave back: they built better relationships.

When advisors can speak with clients monthly instead of annually, they understand more: new jobs, new children, changing ambitions, unexpected setbacks. Financial advice becomes less episodic and more responsive to actual life.

Altruist wasn’t simply improving the infrastructure of financial advice. It was changing the economics of the advisor-client relationship.

Where legacy custodians facilitate transactions, Altruist enables relationships.

We repositioned the company around that larger role, captured in a simple idea:

“The right relationships can build anything.”

The platform gave Altruist a story that could stretch across every relationship its business depends on: advisor and client, advisor and Altruist, employee and company.

We then rebuilt the brand around it across strategy, identity, voice, product experience and website.

Painterly illustration brought humanity into a technology-heavy category. Vibrant data visualization made complexity legible. Motion, imagery and language reinforced connection, progress and the possibilities created when people work better together.

Altruist moved from competing on better custody technology to defining a more valuable proposition: better technology creates more time; more time creates stronger relationships; stronger relationships create better financial outcomes.

The brand now gives Altruist a platform broad enough to grow beyond what custodians do and toward what independent financial advice can become.


COLLINS
Stalyn AlmanzarTom EliaSam EliotTaylor ZahrtEmily SneddonDaniel FerroClaudio SalasRohan RegeOwen OhOlivia CrandallJodi TerwilligerTomas MarkeviciusGonzalo MenevichianKelly KraftSteffi KatzNick Ace
Collaborators
MollyDexter MaurerMr. BronxButter Sound
Altruist
Jason WenkChris HiestandAjaa JacksonEllie KibbeErin RobertWill SteinerStephen KaneDaniel HaireSarah KhoslaWest Vegh

Augments

Augments are add-on components or properties that enhance a design system’s performance. They introduce new capabilities, expand functionality and improve how the system works across contexts.

Augments

Augments are add-on components or properties that enhance a design system’s performance. They introduce new capabilities, expand functionality and improve how the system works across contexts.

Language Bridge

A logic of function that translates identity components built for marketing communications into elements engineered for product interfaces—and vice versa—recalibrating usability and expressiveness.

Verbal System

A component augment that synchronizes language, tone, and storytelling across all applications. By blending copywriting and UX principles, it ensures the brand voice is consistent, powerful, and resonant across touchpoints.

Grid

A structural system enforcing consistency and adaptability across an enormous decentralized identity system.

High Signal Element

A component augment that establishes a single, powerful visual element—shape, color, or illustration style—designed to cut through clutter and draw attention in visually complex environments.

Impact

Press